At Loviesta we want our clients to be completely satisfied with the type of services that we offer as per our policies & other various Terms & Conditions. We have listed all the policies active & applicable on your orders booked at Loviesta.com. For any query, you can write to us on our email id [email protected]

A: Cancellation Policies:-

1: Cancellation Policy For Decoration/Dinner Experience Packages.
  • Less than 24 hours before an experience time: Cancellation with NO amount Refund.
  • Before 24 hours to 2 days from experience date: Cancellation with 50% amount Refund.
  • Between 2 to 4 days before the experience date: Cancellation with 70% amount Refund.
  • 4 days before the experience date: Cancellation with 90% amount Refund.
2: Cancellation Policy For Romantic Stay/Private Dinner, Lunch Packages.
  • Due to the slot being private & having the availability of 1 booking at a time, it will be booked as per the confirmation received from the respected client. The booked experience cannot be scheduled for any other date of the event & also the cancellation request after the booking confirmation is not acceptable because the slot when reserved will not be available for other clients planning to book. Therefore before placing the booking it is advised to check your availability as well for the event date as per the preferred timings.
3: Cancellation Policy For Premium Cakes/Flower Bouquet/Gifts (Not Handmade).
  • Less than 24 hours before delivery time: Cancellation with NO amount Refund.
  • Before 24 hours to 2 days from the delivery date: Cancellation with 50% amount Refund.
  • Between 2 to 4 days before the delivery date: Cancellation with 70% amount Refund.
  • 4 days before the delivery date: Cancellation with 90% amount Refund.
4: Cancellation Policy For Handmade Customized Gifts/Designer Cakes/Theme-Oriented Cakes.
  • Cancellations are possible within 2 days of placing the order with a 90% Refund and 10% cancellation charges. Post 2 days of placing the order any request for cancellation will not be accepted, if you’ll cancel the order then it will be a cancellation with a 0% refund. For designer/theme-oriented cakes & handmade customized gifts, the orders are accepted after proper confirmation from our client & after receiving the order all the arrangements, and customization requested goes straight to our vendor, Thus making it impossible for us to get the order canceled post the given timeline. Therefore request you to confirm your booking after proper consideration.
5: Cancellation Policy For Artist Experience Packages (Guitarist, Photographer, Game Co-ordinator, Magician, Tattoo Artist)
  • Less than 24 hours before an experience time: Cancellation with NO amount Refund.
  • Before 24 hours to 2 days from experience date: Cancellation with 50% amount Refund.
  • Between 2 to 4 days before the experience date: Cancellation with 70% amount Refund.
  • 4 days before the experience date: Cancellation with 90% amount Refund.
6: Cancellation Policy For Experiences & Surprises Booked For Valentine’s week, Karwa-Chauth, Diwali, 25th December, 31st December & 1st January.
  • Experiences (Dinners & Stay) And Surprises (Decoration, Cakes, Artists) option on special days are very much customized & very limited bookings are taken for such options due to high demand and inclusions offered are different in comparison to the options available for normal days and that’s why the experience through such options can be availed as per the occasion they are available for. Thus cancellation, refund, or rescheduling request isn’t acceptable for such options.
Note: In case of Bad weather conditions, government restrictions such as curfew, strikes, or any certain unplanned issues like electricity fault in the venue, flat tire of conveyance vehicle, etc. we will try our best to provide an alternate feasible experience/surprise package, However, No refund/cancellation will be done for the same.

B: Rescheduling:-

Rescheduling requests for surprise packages will be accepted as stated below:

  • For Decoration/Artist/Premium Cake/Gifts (Not Handmade) Experiences: You can submit your request for rescheduling at least 24hrs before the event date via sending an email to [email protected]
  • For Casual Dinner Surprises: You can submit your request for rescheduling at least 24hrs before the event date via sending an email to [email protected].
  • For Romantic Stay/Private Dinner & Lunch Experiences the request for rescheduling will not be accepted as stated in section A.1.2.
  • For Customized Handmade Gifts & Designer Cakes you can submit your request for rescheduling at least 5 days before the delivery date via sending an email to [email protected].
  • Rescheduling is not possible if requested less than 24 hours before an experience time:
  • Rescheduling is not possible for the surprise/experience packages booked for special occasions such as Karwa-Chauth, Valentine’s week, Diwali, 25th December, 31st December & 1st January.
Note: As stated above you can raise a request to reschedule your experience booking but after receiving your request our concerned team will check for the possibility & accordingly our team will contact you back to share the availability of the option as per the new date & time of execution requested by you.

To officially cancel or reschedule your order write to us [email protected] email saying “I wish to cancel my booking, please initiate the cancellation process (Mention your order id in the subject) or Kindly reschedule my booking to a certain date & time with the details of your booking”.

C: Refund Process:-

  • It takes 7-10 working days on average for the amount to get transferred to your bank account, Also depends upon the payment method used during placing the order.

D: Complaint:-

  • To register your complaint after the execution of any booking it is mandatory for the client to share his/her concern on our email id  [email protected] within 2hrs of booking execution along with the Order Id & complaint. If failing to provide the same in the mentioned timeline then Loviesta will close the booking as “Satisfied client” & post the mentioned timeline i.e. 2hrs no such complaint will be entertained by Loviesta.
In case of any further inquiry or notice, you can write to us at [email protected]
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