A: Cancellation Policy:-

1: Cancellation Policy For Premium Cakes/Flower Bouquet/Gifts (Not Handmade).

• Less than 24 hours before delivery time: Cancellation with NO amount Refund.
• Before 24 hours to 2 days from the delivery date: Cancellation with 50% amount Refund.
• Between 2 to 4 days before the delivery date: Cancellation with 70% amount Refund.
• 4 days before the delivery date: Cancellation with 90% amount Refund.

2: Cancellation Policy For Handmade Customized Gifts/Designer Cakes/Theme-Oriented Cakes.

• Cancellations are possible within 2 days of placing the order with a 90% Refund and 10% cancellation charges. Post 2 days of placing the order any request for cancellation will not be accepted, if you cancel the order then it will be a cancellation with a 0% refund. For designer cakes & handmade customized gifts, the orders are accepted after proper confirmation from our client & after receiving the order all the arrangements, and customization requested goes straight to our vendor, Thus making it impossible for us to get the order canceled post the given timeline. Therefore request you to confirm your booking after proper consideration.

B: Rescheduling:-

• For Premium Cakes/Gifts (Not Handmade): You can submit your request for rescheduling at least 24hrs before the event date via sending an email to [email protected]
• For Customized Handmade Gifts & Designer Cakes you can submit your request for rescheduling at least 5 days before the delivery date via sending an email to [email protected]

Note: As stated above you can raise a request to reschedule your experience booking but after receiving your request our concerned team will check for the possibility & accordingly our team will contact you back to share the availability of the option as per the new date & time requested by you.

C: Refund:-

• It takes 7-10 working days on average for the amount to get transferred to your bank account, Also depends upon the payment method used during placing the order.

Inclusions in the packages are fixed along with their attributes. However, the Design of each product is variable as it is subject to the availability of the vendor. Such as the design of the cake, bouquet, and Color of the teddy.

To officially cancel or reschedule your order write to us [email protected] email saying “I wish to cancel my booking, please initiate the cancellation process (Mention your order id in the subject) or Kindly reschedule my booking to a certain date & time with the details of your booking”.