All the products in this section are handcrafted. So each & every product takes time to get ready as per the customizations chosen by you. Making time of each product is different than the other and thus the delivery time also depends upon the making time for example if a product takes 15-20 days of making time and for delivery, it takes 6-7 working days so that means on 28th day you will get the delivery most possibly. After placing the booking you will get an approximate date of the delivery of your product on our website. Once the product is ready, it will be delivered & we will share the tracking id with you for tracking the product’s delivery status.
- Cancellations are possible within 2 days of placing the order with a 90% Refund and 10% cancellation charges. Post 2 days of placing the order any request for cancellation will not be accepted, if you cancel the order then it will be a cancellation with a 0% refund. For designer cakes & handmade customized gifts, the orders are accepted after proper confirmation from our client & after receiving the order all the arrangements, and customization requested goes straight to our vendor, Thus making it impossible for us to get the order canceled post the given timeline. Therefore request you to confirm your booking after proper consideration.
B: Product Return & Exchange:-
- In this case, the product return policy isn’t applicable as these are customized products and every product will be designed as per the pictures & details received from you during the booking, therefore returning the product won’t be possible in any instance. However in the case where the product delivered is broken or totally inadequate to the details that were shared by you during the booking then you can raise a complaint on our email id – [email protected] within 2hrs of receiving the product mentioning your order no along with the pictures of the product and on opening video according to which our team will try to rectify the problem as soon as possible & further information will be shared accordingly by our team. Complaints received after 2hrs of receiving the product will not be entertained by Loviesta.
- It takes 7-10 working days on average for the amount to get transferred to your bank account, Also depends upon the payment method used during placing the order.